• Operations Manager Connected Technologies

    Sede IT-Carugate
    ID lavoro
    N. di posizioni aperte
    Funzione aziendale
  • Panoramica

    Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. We are proud that the work we do every day has a meaningful contribution to society. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too. 



    Responsible things you get to do:


    Works with leadership to develop, coordinate, and execute business operational plans and strategies. Establishes test programs and provides technical guidance to customers and the engineering team. Anticipates customer needs and responds to customer feedback while

    using feedback to mentor staff. Manages performance of direct reports by establishing objectives.


    1. Works with business leadership to develop, integrate and coordinate business operational plans. Responsible for customer service and delivery of projects and programs for area of responsibility.
    2. Implements and executes capacity and capability strategies under the guidance of the Regional Operations Manager. Shares operational, customer and market intelligence with the WiSE Regional Operations Manager and other business leaders. Fosters and ensures effective workflow.
    3. Responsible for staffing and training needs for assigned area to maintain needed capabilities.
    4. Ensures proper communications with customers to discuss technical and process issues and may negotiate completion dates, and support of customer needs from assigned team.
    5. Establishes appropriate test programs by reviewing files and applying requirements.
    6. Provides technical guidance to both team and customer for complex technical issues. Ensures quality and adherence to policies. Manages training to support needed capacity and quality of testing.
    7. Increases customer loyalty, anticipates customer needs and provides proactive solutions. Gathers, shares and responds to customer feedback. Coaches and mentors staff to do the same. For the local office, to meet with key customers to understand activities and needs. Ensuring the Leadership Team is aware of feedback.
    8. Executes and continuously monitors the operational strategies and action plans for the business.
    9. Responsible for Revenue, Cost and Margin for area of responsibility as part of the Regional plan.
    10. Ensure there is continuous improvement focus on all areas of their area of responsibility for their local office. As well as supporting Regional activities, planning and development of these.
    11. Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.
    12. Travel is like to be required to conduct or witness testing, attend industry related events, as well as Regional management meetings.
    13. Performs other duties as directed


    We're looking for:

    • University Degree in Engineering, Engineering Technology, Industrial Technology, Manufacturing      Technology, or Physics
    • Experience in managing a technical team, preferably in an ISO17025 laboratory environment
    • Understands the requirements of the EMC and RE directives
    • Technical background in either EMC or Wireless
    • Ability to work in multidisciplinary teams covering Operations, Sales and Technical
    • Excellent communication and staff management skills
    • Experience in managing budgets and delivering on objectives
    • Generally ten years of directly related work experience



    What can we offer you?

    Grow and Achieve. Growth and development are part of our DNA. Experience from your first day our robust structures, quick decision making paths and corporate culture that encourages achievement based on trust.

     Be as international as it gets by working with colleagues across different cultures and also get inspired and supported from senior colleagues and leaders. Your growth will be supported with targeted development from UL University, rewards and recognition programs, so that you can maximize your potential.


    Look at what we can do together!

    You’ve learned about us – now we would like to learn more about you.

    Apply now on-line as we are eager to soon be able to welcome you in the TEAM!


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